Opening soon in Melbourne. We're not taking clients yet. Leave your details and we'll contact you when we open. Need help today? My Aged Care: 1800 200 422.
Every price includes GST. Our fee doesn't change with the room price or the home you choose. These are our launch prices.
We're opening soon and not taking clients yet. These are the services and prices that will apply when we open. Leave your details and we'll contact you then.
How much does an aged care placement service cost?
Our full placement service costs $1,950 including GST in Greater Melbourne and $1,450 elsewhere in Australia, as a fixed fee per person placed. A 90-minute planning session is $195, and the first conversation is free. Aged care homes pay us nothing.
Free about 20 minutes
Best for: Working out where you stand and what to do this week.
Payment: No cost and no obligation.
$195 one 90-minute session
Best for: Families who want to understand the options and do some of it themselves.
Payment: Paid when booked. Full refund if you cancel at least 24 hours before. The full $195 comes off a placement if you book one within 60 days.
$1,950 fixed fee per person placed
Best for: Families in Greater Melbourne who want someone beside them the whole way.
Payment: $450 to start. The $1,500 balance is due only when an offer is accepted from a home we shortlisted or contacted for you. If plans change, nobody moves, or your family finds a home some other way, no balance is owed.
$1,450 fixed fee per person placed
Best for: Families anywhere else in Australia, or helping a parent from interstate or overseas.
Payment: $350 to start. The $1,100 balance is due only when an offer is accepted from a home we shortlisted or contacted for you.
$2,450 fixed fee in Melbourne, in place of the standard placement fee$1,750 outside Melbourne
Best for: When the hospital wants a discharge date, or things at home cannot wait.
Payment: Melbourne: $850 to start, $1,600 when an offer is accepted. Outside Melbourne: $550 to start, $1,200 when an offer is accepted.
$450 fixed fee in Melbourne$350 outside Melbourne
Best for: A break for a carer, recovery after hospital, or a trial stay before deciding.
Payment: Paid once the respite booking is confirmed.
| Service | What it is | Price |
|---|---|---|
| Assessment preparation and attendance | Making sure the assessor hears the full picture. Preparing the information the assessor will ask for. Attending the assessment by phone or in person in Melbourne. | $195 one assessment |
| Agreement walk-through | You have found a home and want a second pair of eyes before signing. A plain-English walk-through of the accommodation agreement and any optional extra fees. Help discussing the room price with the home (it can't be more than the published price). A list of questions to take to a licensed financial adviser. | $395 one home |
| Hourly help | Moving homes, a fee dispute, a difficult family meeting or a complaint to a home. Practical help and representation, billed only for the time used. | $125 per hour, in 15-minute units |
Before any paid work starts we send you our terms and the fee in writing, and nothing happens until you agree. You can stop at any time. Full details are in our terms of service.
Services that cost families nothing are usually paid by the aged care homes they send people to, through a commission or referral fee. That isn't illegal, but it means the service earns money when you choose certain homes. We would rather be paid by you, so our only interest is the right home. How we get paid.
No. Our fees are fixed and listed on this page. They do not change with the room price or the home you choose.
The home charges its own fees: the room price (paid as a lump sum, a daily payment or a mix), a basic daily fee and, depending on means, other contributions set by the government. Those are separate from our fee. Our cost guide explains each one.
Not as far as we know. Our fee is a private cost. Some families ask their accountant whether it is deductible in their situation; we cannot advise on that.
We tell you straight away and explain the options: widening the area, a waiting list with a respite stay in the meantime, or a different type of room. If we cannot give you at least three suitable homes with a current or expected vacancy within 10 business days, you can cancel and we refund the start payment.
Because the outcome you are paying for is a suitable room. If plans change, the person stays at home or sadly dies before a move, no balance is owed.
No. The fee is the same. Complex needs can take longer, and we will tell you that at the start.