By phone and video
Aged care placement in Townsville
We help families in Townsville by phone and video from Melbourne, so we do not come on tours here: we brief you before each visit and debrief after it.
Our records cover eleven homes in Townsville, run by ten operators, from Kirwan to Thuringowa Central.
Who can help find an aged care home in Townsville?
My Aged Care (Australian Government, free, 1800 200 422) arranges the assessment and lists every home in Townsville, including The Good Shepherd Nursing Home and Loreto, the highest rated of the eleven in our records. Our full placement outside Melbourne ($1,450) does the ringing around for you by phone and video.
How remote placement works
- Everything in the Melbourne placement, by phone and video
- A briefing before each tour and a debrief after it (you or a relative attend in person)
- Video tours arranged where homes offer them
Not included: in-person tours; financial advice; legal advice.
Queensland does not use daylight saving, so Townsville is on Melbourne time from April to October and an hour behind from October to April, and we set call times around that.
Homes in Townsville in our records
This is not every home in Townsville, only the eleven in our directory; My Aged Care's find a provider search lists them all.
Sorted by overall Star Rating, with The Good Shepherd Nursing Home and Loreto first, and Arcare North Shore, Blue Care Townsville Mt Louisa Aged Care Facility and six others without a dated rating in our records.
| Home | Suburb | Overall | Residents' experience | Compliance | Staffing | Quality measures | Provider type |
|---|---|---|---|---|---|---|---|
| The Good Shepherd Nursing Home | Annandale | 4 of 5 | 5 of 5 | 4 of 5 | 3 of 5 | Not-for-profit | |
| Loreto | Pimlico | 3 of 5 | 5 of 5 | 4 of 5 | 3 of 5 | Not-for-profit | |
| Regis Kirwan | Kirwan | 4 of 5 | 5 of 5 | 3 of 5 | 3 of 5 | For-profit | |
| Arcare North Shore | Burdell | Not rated | Not rated | Not rated | Not rated | Not rated | For-profit |
| Blue Care Townsville Mt Louisa Aged Care Facility | Mount Louisa | Not rated | Not rated | Not rated | Not rated | Not rated | Not-for-profit |
| Bolton Clarke Glendale | Mount Louisa | Not rated | Not rated | Not rated | Not rated | Not rated | Not-for-profit |
| Bolton Clarke Rowes Bay | Rowes Bay | Not rated | Not rated | Not rated | Not rated | Not rated | Not-for-profit |
| Carinity Fairfield Grange | Idalia | Not rated | Not rated | Not rated | Not rated | Not rated | Not-for-profit |
| Ozcare Villa Vincent | Mundingburra | Not rated | Not rated | Not rated | Not rated | Not rated | Not-for-profit |
| Parklands Residential Aged Care | Kirwan | Not rated | Not rated | Not rated | Not rated | Not rated | Government |
| Parklands Residential Aged Care Facility | Thuringowa Central | Not rated | Not rated | Not rated | Not rated | Not rated | Government |
In brief
- The Good Shepherd Nursing Home, Annandale: 4 stars overall, 246 places, not-for-profit (community), run by The Good Shepherd.
- Loreto, Pimlico: 4 stars overall, 42 places, not-for-profit (community), run by Mercy Community Services North Queensland.
- Regis Kirwan, Kirwan: 4 stars overall, 127 places, for-profit (privately owned), run by Regis Aged Care.
- Arcare North Shore, Burdell: no dated rating in our records, 90 places, for-profit (privately owned).
- Blue Care Townsville Mt Louisa Aged Care Facility, Mount Louisa: no dated rating in our records, 70 places, not-for-profit (faith-based), run by The Uniting Church in Australia Property Trust (Q.).
- Bolton Clarke Glendale, Mount Louisa: no dated rating in our records, not-for-profit (community).
- Bolton Clarke Rowes Bay, Rowes Bay: no dated rating in our records, not-for-profit (community), run by Bolton Clarke.
- Carinity Fairfield Grange, Idalia: no dated rating in our records, 96 places, not-for-profit (faith-based).
- Ozcare Villa Vincent, Mundingburra: no dated rating in our records, 175 places, not-for-profit (faith-based).
- Parklands Residential Aged Care, Kirwan: no dated rating in our records, 70 places, government.
- Parklands Residential Aged Care Facility, Thuringowa Central: no dated rating in our records, 70 places, government, run by Queensland Health.
Star Ratings are published by the Department of Health, Disability and Ageing. Shown as published in February 2026; they may have changed since. See the current rating on My Aged Care.
Who runs the homes
- Bolton Clarke: Bolton Clarke Glendale (Mount Louisa) and Bolton Clarke Rowes Bay (Rowes Bay).
The other nine homes each belong to a different operator, among them Arcare North Shore, Carinity Fairfield Grange, The Good Shepherd and Mercy Community Services North Queensland.
Townsville in our data
- 11 homes in Townsville in our directory, with 986 places among the 9 with a known size, from The Good Shepherd Nursing Home (246) down to Loreto (42).
- All 3 rated homes have four or five stars overall, led by The Good Shepherd Nursing Home.
- 7 not-for-profit (such as The Good Shepherd and Mercy Community Services North Queensland), 2 for-profit (Regis Aged Care and Arcare North Shore) and 2 government-run.
- Suburbs in our list: Kirwan, Mount Louisa, Annandale, Burdell, Idalia, Mundingburra, Pimlico and Rowes Bay and 1 more.
Sources: our directory records, built from public provider listings and the Star Ratings published by the Department of Health, Disability and Ageing (dates as shown). The Department's current Star Ratings extract and My Aged Care hold the latest figures. How we check our facts.
Worth knowing here
Our records hold an overall Star Rating for only 3 of the 11 Townsville homes listed here, so check the rest on My Aged Care before you shortlist.
The Townsville ratings in our records were published in February 2026; the Department republishes Star Ratings every quarter, so check the current figures before you visit.
Eight of the eleven homes in Townsville have no dated overall rating in our records (Arcare North Shore, Blue Care Townsville Mt Louisa Aged Care Facility, Bolton Clarke Glendale, Bolton Clarke Rowes Bay and four others), so look up the current rating on My Aged Care before you shortlist them.
Three are run by faith-based not-for-profit organisations, including The Uniting Church in Australia Property Trust (Q.), Carinity Fairfield Grange and Ozcare Villa Vincent.
More on Townsville
See every Townsville home we track and aged care costs in Townsville.
Help finding a home here
We start with the homes in Townsville that fit the care needed and the budget, from The Good Shepherd Nursing Home down, and ring them for a suitable room, checking current ratings on My Aged Care for the eight without a dated rating in our records.
Our full placement outside Melbourne costs $1,450 including GST, paid by the family (how payment works).
If a hospital wants a discharge date, the urgent version costs $1,750 outside Melbourne and starts within one business day.
Questions families ask
Is this every aged care home in Townsville?
No. We hold records for eleven homes in Townsville, in suburbs including Kirwan, Mount Louisa, Annandale, Burdell and Idalia, which is not all of them; My Aged Care lists every government-funded home.
Which aged care homes in Townsville have the highest Star Ratings?
No home in Townsville in our records has five stars; among the four-star homes, The Good Shepherd Nursing Home, Loreto and Regis Kirwan have the highest combined sub-ratings.
Who runs the aged care homes in Townsville?
Seven of the 11 homes in our records are not-for-profit and two for-profit, with two government-run; the operator with more than one home is Bolton Clarke (2).
Who can help if we have a problem with a home in Townsville?
Aged and Disability Advocacy Australia (ADA Australia) on 1800 818 338 gives free, independent advocacy in Queensland, and the Aged Care Quality and Safety Commission takes complaints on 1800 951 822; neither is connected to us.
Tell us what's happening
Tell us what is happening and where in Townsville you are looking. We will call or video call to talk it through; the first conversation is free.
We're opening soon. We're not taking clients yet. Leave your details and we'll contact you when our Melbourne service opens. If you need help today, call My Aged Care on 1800 200 422, and if the person is in hospital, ask for the social worker or discharge planner.