Aged care · Melbourne
Mercy Health
Mercy Health is a faith-based not-for-profit aged-care provider based in Mercy Place Parkville, Melbourne. Services include residential aged care, home care packages, retirement living.
Is Mercy Health a good aged care?
Mercy Health is an established aged care provider based in Melbourne, Australia. Mercy Health is a faith-based not-for-profit aged-care provider based in Mercy Place Parkville, Melbourne. Services include residential aged care, home care packages, retirement living. Pricing is basic daily fee regulated by govt; rad/dap varies by room.
Profile information cross-referenced against public sources at time of publication. Verify a provider's current credentials directly with the relevant Australian regulator before engaging.
★Key takeaways
- ✓Mercy Health is profiled in our independent aged care directory.
- ✓Primary location: Melbourne, Australia. Pricing: Basic daily fee regulated by govt; RAD/DAP varies by room.
- ✓Best for: Not-for-profit.
- ✓Website available for direct booking.
- ✓Compare with alternatives in our 2026 national ranking.
Editorial review
Our take on Mercy Health
Mercy Health is the Sisters of Mercy social-services group, with a national footprint covering hospitals, public maternity services and residential aged care across Victoria, Queensland and the ACT. Mercy Place Parkville is its inner-Melbourne flagship at 1 William Street, a 140-bed home positioned on the north edge of the CBD beside the medical-research precinct. The home is large and continuum-style rather than cottage-style, with a dedicated memory-support unit, an on-site cafe and clinical relationships with the surrounding Parkville hospital cluster. The build is functional rather than boutique, prioritising clinical workflows and proximity over resort finishes. Pricing reflects the postcode: a maximum RAD of $840,000 puts Parkville in the upper tier for Melbourne not-for-profit homes, alongside the regulated $66.80 daily fee. The ACQSC has rated the home Acceptable (3 stars), which is below the 4 and 5-star Melbourne homes at similar price points and reflects ongoing operational scrutiny rather than a specific failure. Considerations: the 3-star rating is the headline tension at this price band, and prospective families should ask Mercy directly which sub-rating areas drove the score and what remediation is in place, since star ratings are reviewed quarterly and can move. The building scale, 140 beds across multiple floors, doesn't suit families who want a small-cottage feel, and the inner-city setting trades garden access for proximity to hospitals and university tram lines. Visitor parking is limited and a paid public station car park is the realistic option. The Catholic identity is genuine, with chapel services and pastoral care embedded but accessible to residents of any faith. Best fit for inner-Melbourne families who value proximity to Parkville's hospital cluster, have complex medical needs that benefit from the clinical adjacency and accept the trade-off of a 3-star rating against the convenient location and dedicated memory-support unit.
Strengths
- ✓Inner-city Parkville location adjacent to the hospital and research precinct
- ✓Dedicated memory-support unit and on-site cafe
- ✓Catholic Sisters of Mercy heritage with embedded pastoral care
Considerations
- −Acceptable (3-star) ACQSC rating sits below similarly-priced peers
- −$840,000 max RAD is upper-tier without 4 or 5-star quality scoring
- −Limited visitor parking; expect to use paid public car parks
Best for: Inner-Melbourne families needing hospital-adjacent care who value clinical access over a boutique scale.
Independent editorial. No commercial relationship with Mercy Health. Sourced from My Aged Care register + provider site as at 11 May 2026.
What Mercy Health offers
Alternatives to Mercy Health
HammondCare
Sydney
HammondCare is a faith-based not-for-profit aged-care provider based in HammondCare Hammondville (Bond House), Sydney. S…
Anglicare Sydney
Sydney
Anglicare Sydney is a faith-based not-for-profit aged-care provider based in Anglicare The Terraces Residential Care (Pa…
Catholic Healthcare
Sydney
Catholic Healthcare is a faith-based not-for-profit aged-care provider based in Catholic Healthcare St Joseph Aged Care …
St Vincent's Care Services
Sydney
St Vincent's Care Services is a faith-based not-for-profit aged-care provider based in St Vincent's Care Services Edgecl…
Common questions
Mercy Health FAQs
Is Mercy Health reputable?
Mercy Health is profiled in our independent directory based on public records and the provider's own published information. We do not yet aggregate review data for this category.
How much does Mercy Health charge?
Mercy Health's pricing falls in the "Basic daily fee regulated by govt; RAD/DAP varies by room" range. Exact quotes depend on the specific service and scope — request a free written quote to compare before committing.
Where is Mercy Health based?
Mercy Health is primarily based in Melbourne, Australia, and serves clients across Melbourne and surrounding areas. Check with the provider directly for specific service-area coverage.
What are the alternatives to Mercy Health?
Our independent ranking of the top aged care in Australia includes HammondCare, Anglicare Sydney, Catholic Healthcare. Each has different strengths — see our comparison for a side-by-side breakdown.
How do I get an ACAT assessment for my parent?
Call My Aged Care on 1800 200 422. The assessment is free and conducted by a qualified team (usually a nurse or social worker) at your parent's home. It takes 1-2 hours and determines what level of care they're eligible for — Home Care Package levels, residential aged care, respite, or transition care. You'll receive a referral code by post within 2-4 weeks. Without an ACAT code, you cannot access subsidised aged care services.
How much does aged care cost in Australia in 2026?
Residential aged care costs include a Refundable Accommodation Deposit (RAD) of $400k-$1.2M (returned when you leave), the Basic Daily Care Fee of $61.96/day (paid by everyone), a means-tested care fee of 0-$32,718/year based on income and assets, and optional extra services fees. Total annual cost ranges from $30,000 (low-means residents) to $90,000+ (premium homes). In-home care via Home Care Packages is much cheaper: $7,500-$61,000/year depending on level.
What is the difference between low-care and high-care?
These categories were abolished in 2014. Aged care homes now offer a mix of care levels and adjust as residents' needs change. Your level of subsidy is determined by the Aged Care Funding Instrument (ACFI) assessment done after admission. This means you don't need to move homes if your mum's needs increase — the same home will provide more support and the government subsidy will increase accordingly.
Is this your business?
Claim your free profile to verify your details, add photos, respond to reviews, and keep your information current. We do not sell leads. We do not charge per enquiry.
Claim Mercy HealthFree, takes about two minutes.