Care type · 38 listed providers
Home Care Package — Australian aged-care providers + guide
A Home Care Package (HCP) is a federally subsidised bundle of in-home support services for older Australians who want to stay living at home. The Commonwealth funds the package; an approved provider organises the care; you (and your family) direct what services are delivered. Around 220,000 Australians hold an active package at any one time per Department of Health.
★Key takeaways
- ✓38 verified Australian residential aged-care providers offering home care package, ranked by ACQSC star rating.
- ✓You (or your parent) want to remain living at home but need regular help with personal care, domestic tasks, nursing or allied health. A Home Care Package is the correct first port of call before considering residential care. If existing CHSP services (a few hours/week) are no longer enough, ACAT will reassess upward to an HCP.
- ✓The Commonwealth pays the bulk of the package directly to your provider. You pay only the basic daily fee (~$12.75/day, 17.5% of single Age Pension) plus, if your assessable income is above the threshold, an income-tested care fee. Full-rate pensioners typically pay $0–$12.75/day; self-funded retirees with higher incomes can pay up to ~$36/day. Lifetime cap on income-tested fees: $85,000. See our <a href="/calculator/" class="text-[var(--vbrand)] underline">cost calculator</a>.
- ✓Source: My Aged Care provider register + ACQSC star ratings + provider-published service-type schedules.
In depth
What home care package actually means
Home Care Packages come in four levels reflecting assessed need: Level 1 (basic), Level 2 (low), Level 3 (intermediate) and Level 4 (high). Annual federal subsidy ranges from roughly $10,000 (Level 1) to nearly $60,000 (Level 4). Eligibility is determined by an ACAT (Aged Care Assessment Team) in-home assessment – free, federally funded, booked through My Aged Care on 1800 200 422.
Funds can be spent on personal care (showering, dressing, mobility help), domestic assistance (cleaning, laundry, shopping), nursing care, allied health (physio, podiatry, dietetics), social support, transport, home modifications + assistive technology. The provider charges a care management fee + package management fee – capped at 20% combined of the package value under the 2024–25 reforms. The remainder funds direct services delivered by support workers.
You pay a basic daily fee (currently 17.5% of the single Age Pension, roughly $12.75/day in early 2026) and, if your assessable income is above the threshold, an income-tested care fee on top. Most full-rate pensioners pay only the basic daily fee or nothing at all if the provider waives it. The Services Australia means assessment determines whether income-tested fees apply.
Australia is mid-way through reform: the Support at Home program commences 1 July 2025 and is intended to replace HCP for new entrants over time. Existing HCP recipients transition with no reduction to their care; the level numbering shifts to a needs-classification system. We track changes on our news desk.
Quality markers to look for
- Four federally-funded levels (Level 1 basic through Level 4 high care)
- ACAT assessment is the gateway – free, government-run, ~6 week wait
- Funds cover personal care, nursing, allied health, domestic help + transport
- Provider charges capped at 20% (care + package management combined)
- Basic daily fee ~17.5% of single Age Pension applies to all recipients
- Income-tested care fee only if assessable income above threshold
- You direct the care – provider supplies/coordinates, family stays involved
Choose this care type if
You (or your parent) want to remain living at home but need regular help with personal care, domestic tasks, nursing or allied health. A Home Care Package is the correct first port of call before considering residential care. If existing CHSP services (a few hours/week) are no longer enough, ACAT will reassess upward to an HCP.
Cost
The Commonwealth pays the bulk of the package directly to your provider. You pay only the basic daily fee (~$12.75/day, 17.5% of single Age Pension) plus, if your assessable income is above the threshold, an income-tested care fee. Full-rate pensioners typically pay $0–$12.75/day; self-funded retirees with higher incomes can pay up to ~$36/day. Lifetime cap on income-tested fees: $85,000. See our cost calculator.
Directory · ACQSC-ranked
38 verified Australian providers offering home care package
Sorted by ACQSC star rating descending, then bed count. Each provider verified against My Aged Care + ACQSC quarterly ratings.
Sydney · Uniting Wesley Heights Manly
5★Uniting NSW.ACT
Service arm of the Uniting Church of NSW.ACT. Established LGBTI-inclusive practice across residential and home care port…
Adelaide · Resthaven Marion
5★Resthaven
Uniting Church SA aged-care arm; consistently among the highest ACQSC-rated providers in SA, operating 12 residential ho…
Sydney · Regis Rose Bay
5★Regis Aged Care
ASX-listed (REG) for-profit operator with around 60 homes nationally. Largest publicly-traded aged-care operator in Aust…
Sydney · Catholic Healthcare St Joseph Aged Care (Hunters Hill)
5★Catholic Healthcare
One of the largest Catholic-affiliated providers in NSW with over 40 homes across NSW and QLD. Founded by the Sisters of…
Sydney · Whiddon Easton Park (Glenfield)
4★Whiddon
Charitable not-for-profit founded 1947. Recognised for relationship-based care model and strong rural / regional NSW foo…
Sydney · Hunters Hill Montefiore Home
4★Montefiore
Australia's pre-eminent Jewish aged-care provider, established 1889. Three Sydney campuses: Hunters Hill, Randwick and W…
Brisbane · Churches of Christ Wheller Gardens (Chermside)
4★Churches of Christ
Churches of Christ in QLD; one of the state's largest single-site retirement and aged-care precincts, with 28 residentia…
Melbourne · Royal Freemasons Coppin Centre (Melbourne / St Kilda Road)
4★Royal Freemasons
Charitable provider founded by the Freemasons of Victoria in 1867. Open to all residents regardless of Masonic affiliati…
Brisbane · Bolton Clarke Tarragindi (formerly Trinder Park)
4★Bolton Clarke
Australia's oldest charitable aged-care provider (founded 1885 as the Royal District Nursing Service), operating 88 resi…
Perth · Juniper Hilltop (Balcatta)
4★Juniper
Uniting Church WA aged-care arm; one of Australia's largest providers of remote-Indigenous aged care, with sites in the …
Brisbane · Catholic Healthcare St Vincent's Bethania
4★Catholic Healthcare
Sponsored by the Sisters of the Good Samaritan; runs 47+ homes across NSW and South-East QLD with strong CALD chaplaincy…
Perth · Brightwater The Cove (Mandurah) and Inglewood — HQ in Inglewood
4★Brightwater Care Group
WA-only community provider with a national reputation in younger-onset dementia, brain injury rehab and the Brightwater …
Adelaide · ACH Group Yankalilla Centre / Highercombe (Hope Valley) — Mile End HQ
4★ACH Group
Founded by the Anglican and Methodist Churches of SA; runs 12 residential sites and the 'Good Lives for Older People' re…
Perth · Amana Living James Brown Care Centre (Bull Creek)
4★Amana Living
Anglican Diocese of Perth aged-care provider; runs 12 residential homes and the Amana Living Training Institute, one of …
Brisbane · Anglicare Symes Thorpe Toowoomba sister site — Brisbane HQ at Sandgate (Symes Grove)
4★Anglicare Southern Queensland
Anglican Church Southern Queensland's social-services arm; runs 22 residential homes across QLD and was one of Australia…
Adelaide · Helping Hand Mawson Lakes
4★Helping Hand Aged Care
Uniting Church SA founder; one of SA's largest providers of remote-Indigenous home care across the APY Lands and Far Nor…
Perth · MercyCare Place Joondalup
4★Mercy Care
Sisters of Mercy Catholic-aligned WA provider; one of the state's oldest social-services organisations and the founder o…
Sydney · Bolton Clarke Greenwood (Normanhurst)
4★Bolton Clarke
Australia's largest not-for-profit aged-care provider. Lineage to RSL Care + Royal District Nursing Service Australia (R…
Adelaide · Southern Cross Care Bucklands (Glen Osmond)
4★Southern Cross Care SA, NT & VIC
Knights of the Southern Cross Catholic-aligned operator; runs 14 residential homes across SA, NT and VIC including the o…
Melbourne · mecwacare Malvern Centre
4★MECWACare
Charitable not-for-profit founded 1959. Strong CALD and LGBTI-inclusive practice; Victorian-only footprint with around 1…
Sydney · Anglicare The Terraces Residential Care (Paddington)
4★Anglicare Sydney
Anglican Diocese of Sydney, established 1856. Over 20 residential homes plus retirement villages and home care across Gr…
Perth · Bethanie Subiaco
4★Bethanie
WA's largest not-for-profit aged-care provider, founded by the Uniting Church (formerly Methodist Homes WA); operates 12…
Adelaide · ECH Henley Beach Residential Care Home
4★ECH (Enabling Confidence at Home)
Anglican Diocese of Adelaide aged-care arm; SA's largest retirement-living operator (90+ villages) and a major home-care…
Melbourne · Benetas St Paul's Terrace (Frankston South)
4★Benetas
Anglican Diocese of Melbourne aged-care provider since 1948. Victoria-only footprint, around 11 residential homes plus h…
Adelaide · Clayton Church Homes Beulah Park
4★Clayton Church Homes
Churches of Christ in SA aged-care arm; six residential sites concentrated in Adelaide's eastern suburbs and a long-stan…
Sydney · St Vincent's Care Services Edgecliff
4★St Vincent's Care Services
Part of St Vincent's Health Australia, founded by the Sisters of Charity in 1857. Hospital-aligned aged-care provider wi…
Adelaide · Adelaide Jewish Community Aged Care (Glenside)
4★Jewish Care SA
South Australia's only Jewish residential aged-care home; kosher kitchen, Shabbat services and dedicated Holocaust-survi…
Melbourne · Gary Smorgon House / Melbourne Hebrew Memorial Nursing Home (Caulfield)
4★Jewish Care Victoria
Australia's largest Jewish community-care organisation, lineage to 1848. Kosher catering, Hebrew-aware care, integrated …
Melbourne · Mercy Place Parkville
3★Mercy Health
Founded by the Sisters of Mercy in 1846. One of Victoria's largest Catholic NFP health and aged-care providers; hospital…
Brisbane · Ozcare Bowen Hills Aged Care Facility
3★Ozcare
Founded by the Catholic Diocese of Cairns; QLD-only operator with 15 residential homes and a flagship homelessness-pathw…
Sydney · HammondCare Hammondville (Bond House)
3★HammondCare
National pioneer of small-cottage dementia care. Independent Christian charity. HammondCare's Dementia Centre publishes …
Brisbane · Tabeel (Laidley), Salem (Toowoomba), Trinder Park sister-house Orana — Brisbane HQ
3★Lutheran Services
Lutheran Church of Australia–QLD District provider; strong German-speaking chaplaincy heritage and a major footprint in …
Brisbane · Carinity Cedarbrook (Mudgeeraba) and Karinya (Laidley) network — Brisbane HQ
3★Carinity
Queensland Baptist mission operating 11 residential aged-care communities across the state; one of QLD's largest faith-b…
Adelaide · Lutheran Homes Glynde Lodge
3★Lutheran Homes Group
Lutheran Church of Australia–SA District provider; strong German-Australian heritage with five residential homes and a l…
Perth · Southern Cross Care Margaret Hubery House (Rivervale)
3★Southern Cross Care WA
Knights of the Southern Cross Catholic-aligned WA arm; runs eight residential homes and the largest faith-aligned retire…
Melbourne · Calvary Huntly Suites (Caulfield South / Calvary Kooyong precinct)
3★Calvary Aged Care
Operated by the Sisters of the Little Company of Mary since 1885. Acquired Japara Healthcare in 2021, becoming one of th…
Adelaide · St Basil's Homes SA Croydon Park Aged Care
3★St Basil's Homes SA
Greek Orthodox Archdiocese of Australia provider; SA's largest Greek-language CALD-specialist aged-care home with on-sit…
Melbourne · Uniting AgeWell Box Hill (Box Hill Manor)
Uniting AgeWell
Aged-care arm of the Uniting Church of Vic/Tas Synod. Operates around 20 residential homes plus retirement villages acro…
Common questions
Home Care Package — common questions
How long is the wait for a Home Care Package?
ACAT assessment typically takes 2–6 weeks to schedule once you apply via My Aged Care. Once approved, the wait for the package itself depends on level: Level 1–2 are usually offered within 1–3 months; Level 3–4 historically had longer queues (6–12 months) though waiting times have been falling under the 2024–25 reforms. Until your assigned package starts, you can access interim CHSP services.
Can I switch providers if I'm unhappy?
Yes. Since 27 February 2017 packages are portable – you take your level + funds with you. Notify your current provider in writing, choose a new provider, complete the new agreement. The old provider must transfer unspent funds (minus their final invoice). Exit fees were banned under the 2024–25 reforms. Allow 2–4 weeks for the switch to take effect.
What can't a Home Care Package pay for?
Excluded: regular living expenses (rent, mortgage, food, utilities), gambling/alcohol/holidays, fees for an additional person, items already covered by Medicare or the PBS, ongoing healthcare costs covered elsewhere. Borderline items (e.g. home modifications, garden maintenance, a new appliance) need provider sign-off + must be linked to your care plan. The Department of Health publishes the <a href="https://www.health.gov.au/our-work/home-care-packages-program/manuals-and-forms" class="text-[var(--vbrand)] underline">Home Care Packages Operational Manual</a> – your provider must comply with it.
Do I have to use a provider or can I self-manage?
You must engage a federally-approved Home Care Package provider – they hold the contract with the Commonwealth and are responsible for compliance. Some providers offer a <em>self-managed</em> or <em>self-directed</em> model where you choose individual support workers + the provider just manages the funds + compliance for a low fee (often 10–15%). Fully self-managing (you hold the funds yourself) is not permitted under current rules.
How is HCP different from CHSP?
CHSP (Commonwealth Home Support Programme) is the entry-level program – a few hours per week of basic help, no package, low cost. HCP is the full-package program – substantially more hours, broader services, individual care plan. CHSP often becomes inadequate as care needs grow; ACAT reassess upward to an HCP. See our <a href="/care-type/chsp-providers/" class="text-[var(--vbrand)] underline">CHSP guide</a>.